Frequently Asked Questions
We are a quarterly subscription box of French products curated by Sharon Santoni, blogger and author of My French Country Home, a global French lifestyle reference. We are based in France with offices in Normandy and Paris and work directly with authentic French brands to create a curated box of items. Our choices are carefully made; high quality and value, distinctly French and designed to encourage you to take your time and enjoy the small pleasures in life. Each box contains between 6 and 8 full sized gifts from France. Each box follows a seasonal theme based around tenets of authentic French living and is limited edition. Once sold out, each edition is no longer available and will not be repeated.
If we haven't met already, we look forward to getting to know you and being your friend in France. Sharon Santoni started her blog My French Country Home 6 years ago sharing her life in the Normandy countryside where she has lived for over 25 years with her French husband, four children and two naughty dogs. The blog and Sharon's first book, My Stylish French Girlfriends, have become a trusted reference for authentic French living with readers from all over the world. Sharon's connections with artisans, brocante dealers, designers and figures of French lifestyle make her the perfect expert to put together the ideal French box for women who know what they want, and have a special connection with France.
Sign up for one time only, or select an annual subscription to receive 4 seasonal limited edition boxes per year. We ship every 3 months and you will receive your package in the third of fourth week of February, May, August and November. We work wtih UPS Express to make sure your package is delivered safely to your door, hassle-free. For US customers, you can count on us to handle all the customs, duties and shipping fees on our end. For our Canadian customers, we are unable to cover duties & taxes at this time due to different laws and regulations on importation. You will need to pay a duties & tax on your package at reception. This is around $50 USD from our experience. For our Australian and New Zealand customers, there will be a surcharge at checkout to cover additional shipping costs to the amount of $30. You will receive your package via DHL Express.
We pride ourselves in working with French craftsmen and brands of high standing and value. For this reason we are not a discount subscription retailer. We like to think of ourselves more as a friend in France sharing her latest finds and sending a selection of hard to find and highly coveted gifts. We cover shipping (except in the case of Australia and New Zealand for reasons we list below in "Shipping Rates") and you always receive a higher product value than the subscription cost and because we work directly with brands, who are often producing just for us, our boxes are limited edition. Some of our partners are well-established in the United States, or elsewhere and some have yet to be offered outside France. We invest in quality and it's great fun to put together these French secrets and surprises for you. The retail value varies but each box has a higher retail value than the cost to our customers. We reserve the right to change our pricing and the quarterly box pricing to current subscriptions. In the case of any change to pricing, subscribers will always be informed by email before a recurring payment is modified.
It is of utmost importance to us that you receive no bad surprises. We have established a system with our shippers, DHL, to create a streamlined and seamless delivery system.
For the US, we cover all the importation costs. Due to slight differences in state laws, you may be responsible for sales tax in your state.
For Europe, we cover shipping costs but there may be customs or duties that will need to be covered at reception.
For Australia, in addition to the $15 surcharge for shipping, you may be responsible for customs or duties.
For Canada, we are unable to cover duties & taxes due to different laws and regulations on importation. You will need to pay a duties & tax on your package at reception. This is around $50 USD from our experience thus far.
For New Zealand, we are also unable to cover duties & taxes due to import regulations. You will need to pay duties & tax on your package upon reception.
For all other countries, it is possible you will need to pay import duties. Please check with your country's customs service.
Unlike most other international subscription services and products on the market, we are proud to cover the shipping for you. We use DHL worldwide. No hidden costs. Our only exceptions are Australia and New Zealand, for whom we have needed to add a $15 surcharge to account for extra shipping charges. Signature is required upon delivery.
While we normally do not disclose the contents of the box beforehand so as to maintain the element of surprise, we work with top French brands and emerging designers to create truly unique boxes of high value. In each box there will be four principal gifts and four smaller indulgences plus a limited edition print of an original French themed watercolor for you to collect throughout the year. Whenever possible we will also include a brocante find, or antique detail. Please refer to our "PAST BOXES" to get an idea of the kinds of items we include.
Because of the nature of shipping our boxes from overseas, we are unable to offer returns. That said, we know that things happen. If a parcel does not arrive, you have 10 days to let us know. Similarly, if a parcel arrives with damaged or defective products, you have 10 days to let us know via our email email@example.com. If the box arrives and appears damaged before opening, we suggest you refuse delivery, in which case DHL will take note and inform us of the problem. If you sign up for the annual subscription, you have 10 days after receiving your first parcel, to cancel the annual subscription via email. In this last case, we will refund the total amount minus the cost of one full priced box, as the discounted annual price is contingent on subscribing for the entire year.
If you sign up for the quarterly subscription, you will be charged for your first box at the time of purchase. For convenience, you will be automatically enrolled for the next box and billed 3 months from your original sign up date. For example, if you sign up on Jan 3, you will be billed again on April 3. If you sign up for an annual subscription, you will be invited to re-subscribe on the 1 year anniversary from your sign up date. Because of the nature of the subscription business, our boxes do sell out. If you sign up in the window of time between when a box has sold out, and before it has shipped, you could end up on a billing cycle where you are billed twice before receiving your first box. For example: The May box sells out, but you sign up on May 1, technically for the August box. Your 3 month billing will occur on August 1 (technically for the November box) but before you have received your August box. In this incidence, we can help you to adjust your billing to the proper schedule, so you are only paying in advance of the box you are next to receive. If this adjustment is required, we will contact you by email and will only make a change to your schedule with your permission.
All personal and payment information can be changed directly from within your customer account. If you have trouble doing this, please email us.
Because we are based in France, many foreign credit card companies will flag your purchase with us in order to protect you. To resolve the situation, you will need to speak to your credit card company and then re-place your order. If this was not the issue, your card may have expired or your card details may have changed after your card was compromised. If so, your information can be updated directly from within your customer account.
Our ship dates are early to mid February, May, August and November. You receive your box approximately one week after shipping. The date your package arrives can depend on UPS Express (although they are normally very fast), holidays, customs clearance and your location in the USA or other European country. Providing you give us your cell phone number in your details, then you will be informed once your parcel is en route, and given a tracking number.
We are proud to ship directly from France to the USA, Canada, Australia, New Zealand and the European countries listed below.
We cover shipping from France, except in the case of Australia and New Zealand for whom we have needed to add a $15 surcharge to cover additional shipping costs.
The European countries we can ship to are as follows: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
We are sorry to see you go. If there is any input you would like to give, or a way for us to remedy the situation, please email us at firstname.lastname@example.org. If you would still like to cancel and are a quarterly subscriber, login to your customer account and select "Cancel subscription". You must cancel your subscription at least 2 business days prior to the next billing cycle. Note that if you cancel during the first week of a ship month, you will still receive and be charged for the order that is shipping out in that window. Quarterly subscriptions that have already been paid cannot be refunded. Annual subscriptions are non-refundable. However, if you are unsatisfied with your first box you have 10 days to let us know (see Return Policy above).
For your convenience, you are automatically enrolled to receive the next quarterly subscription. If you selected "Gift Box", yours is a one time purchase and you will not be rebilled.
We ship in February, May, August and November. The first day of those months are the cut off date for ordering that box (if stock is still available). If the box is sold out,you will have the option to be enrolled for the next box.
Unfortunately we're not able to include special notes or customization to gift boxes at this time (aside from the Heirloom Wedding Box).